FAQs
Orders & Shipping
How long will it take to receive my order?
Orders are typically processed within [1–2 business days] and delivered within [3–7 business days], depending on your location.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email/SMS, which you can use to track your package in real time.
Do you offer free shipping?
Yes, we offer free shipping on all prepaid orders.
Any applicable shipping charges will be clearly shown at checkout.
Do you offer Cash on Delivery (COD)?
Yes, COD is available on select orders.
A small COD fee may apply, which will be visible during checkout.
Can I change or cancel my order?
You can request a change or cancellation within 12 hours of placing your order.
Once the order is shipped, it cannot be modified or cancelled.
What if my order is delayed?
While we aim to deliver on time, delays can occasionally happen due to external factors.
If your order is delayed, feel free to reach out to us and we’ll assist you.
Returns & Exchanges
What is your return policy?
We offer 7-day easy returns and exchanges from the date of delivery.
Do I need to ship the product back myself?
No, we provide a free doorstep pickup for all eligible returns.
How do I request a return or exchange?
Simply reach out to us via email or WhatsApp with your order details, and we’ll guide you through the process.
Can I get a refund?
Currently, returns are processed as store credit, which can be used for future purchases.
Can I exchange my product?
Yes, you can exchange your item for another product of your choice, subject to availability.
How long does it take to process a return?
Once the product is picked up and passes a quality check, your exchange or store credit is processed within [5–7 business days].
What if I receive a damaged or incorrect item?
Please record an unboxing video and share it with us.
We’ll arrange a replacement at no extra cost.
Are there any items that cannot be returned?
Yes, returns are not accepted if:
- The request is raised after 7 days
- The product has been used, damaged, or scratched
- The item was purchased during a sale or discount
Product & Care
What materials are used in your jewelry?
Our pieces are crafted using high-quality materials designed for everyday wear.
Detailed material information is available on each product page.
Will the jewelry tarnish or fade?
Our jewelry is designed to be long-lasting, but like all fashion jewelry, proper care helps maintain its finish over time.
How should I take care of my jewelry?
To extend the life of your jewelry:
- Avoid contact with water, perfumes, and chemicals
- Store in a cool, dry place
- Wipe gently after use
Can I wear the jewelry every day?
Yes, our pieces are designed for everyday wear, but following basic care guidelines will help them last longer.
Is your jewelry suitable for sensitive skin?
Our jewelry is made to be skin-friendly for most people.
If you have highly sensitive skin, we recommend reviewing product details before purchase.
Will the color fade with time?
With proper care, your jewelry will retain its finish.
However, exposure to moisture and chemicals can affect longevity.
Warranty
Do you offer any warranty?
Yes, we offer a 1-year plating guarantee on select products.
What does the warranty cover?
The warranty covers plating issues and manufacturing defects under normal usage conditions.
What is not covered under warranty?
The warranty does not cover:
- Normal wear and tear
- Damage due to improper handling or storage
- Exposure to chemicals or water
How can I claim warranty?
You can contact us via email or WhatsApp with your order details and product images, and we’ll assist you further.
Payments & Support
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and wallets.
Is it safe to shop on Saviraa?
Yes, all transactions are processed through secure and trusted payment gateways to ensure your data is protected.
Do you offer any discounts or promotions?
Yes, we occasionally run special offers and promotions.
Follow us on social media or subscribe to stay updated.
How can I contact you?
You can reach us via email or WhatsApp, and our team will be happy to assist you.
What are your customer support hours?
Our support team is available during [10:00 AM – 6:00 PM | Monday to Saturday].
Still Have Questions?
We’re always here to help.
Feel free to reach out to us anytime — We’d love to assist you.